dk999 Terms & Conditions

1. General Rules

These terms and conditions apply to the dk999 platform (website dk999.mom) and all services provided on it. By registering an account on dk999 or using the platform, you are considered to have fully read, understood, and agreed to all of the following terms and conditions.

dk999 is an online gaming and betting platform that provides digital entertainment services for Bangladeshi users. The platform operates on Bangladesh Standard Time (BST, UTC+6).

These terms must be read together with our Privacy Policy and Responsible Gaming Policy. Together, these documents form the complete agreement between the user and dk999.

If you disagree with any part of these terms, please refrain from using the dk999 platform.

2. Eligibility & Age Requirement

The following eligibility requirements must be met to register and participate on the dk999 platform:

You must be 21 years of age or older. This platform is operated for users aged 21 and above only.
You must act in your own name and on your own behalf — managing an account on behalf of a third party is prohibited.
You must place bets using your own funds, and deposited money may not be used for professional or commercial purposes.
Each person may hold only one account. Holding multiple accounts will be treated as a prohibited activity.

Age Verification

dk999 reserves the right to verify age. If there is reason to believe a user is under 21, the account may be suspended immediately and no transactions will be approved until proof is provided.

3. Account Registration & Management

When opening an account on dk999, you must provide accurate and complete information. dk999 reserves the right to cancel an account if false or misleading information is provided.

Account Security

You are solely responsible for keeping your account login details (username and password) completely confidential. You will be held responsible for any activity carried out from your account, even if it was done without your authorisation.

If you suspect unauthorised access, notify dk999 support immediately.
Change your password regularly and avoid using passwords that are easy to guess.
Always log out after using a public or shared device.

Updating Account Information

If any of your personal details change (such as contact information), you must notify dk999 support immediately. dk999 is not responsible for issues arising from outdated or incorrect information.

4. Deposit & Withdrawal Rules

dk999 accepts deposits and withdrawals via bKash, Nagad, Rocket, and Upay. No payment methods outside of these are accepted.

Minimum Amounts

Minimum deposit: ৳200 (per method).
Minimum withdrawal: ৳500.

Withdrawal Process & Timeframe

dk999 typically processes withdrawal requests within 1 hour. This timeframe applies when the user's account verification is complete and no verification process is ongoing.

Withdrawal Terms

To request a withdrawal, your account must have a sufficient balance.
Withdrawal funds will only be sent to the same payment method used for the deposit.
If suspicious activity is detected, dk999 may suspend a withdrawal and request additional verification.
To withdraw winnings obtained from a bonus, the applicable wagering requirements must be met.

Deposit Validity

All funds deposited into dk999 must be legally obtained. If dk999 suspects that any deposit originates from an illegal source, the relevant account may be frozen immediately.

5. Bonuses & Promotional Offers

dk999 provides various types of bonuses and promotional offers for its users. Specific terms apply to each offer.

Welcome Bonus

New users can receive a 150% bonus on their first deposit, up to a maximum of ৳10,000. Bonus example: a ৳1,000 deposit earns a ৳1,500 bonus — total balance will be ৳2,500. For larger deposits: a ৳14,000 deposit earns a maximum ৳10,000 bonus — total balance ৳24,000.

Wagering Requirements

Wagering requirements must be met before a bonus can be withdrawn. Wagering is calculated on the bonus amount only — not on the combined total of deposit and bonus.

Wagering requirement: 10 times the bonus amount.
Example: ৳1,500 bonus × 10 = ৳15,000 in bets must be completed before withdrawing bonus winnings.

General Bonus Terms

Bonuses are usable on the dk999 platform only — they cannot be withdrawn as cash directly.
Claiming bonuses using multiple accounts is strictly prohibited.
dk999 reserves the right to modify or withdraw any bonus offer at any time.
Please read the specific terms carefully before claiming any bonus.
If bonus abuse is detected, dk999 reserves the right to cancel the bonus and close the account.

6. Betting & Gaming Rules

Before placing a bet on dk999, it is important to read the specific rules of the relevant game or market. Different rules may apply to each game category.

Bet Confirmation

Once a bet is confirmed, it cannot be changed or cancelled. Please verify all details carefully before placing a bet.

Technical Issues

If the outcome of any bet or game is affected by a technical error, dk999 will investigate and make a decision. In such cases, the relevant bet may be cancelled and the stake returned.

Sports Betting

Keep the general rules in mind when betting on sports markets. The outcome of a betting market is determined based on the official result of the relevant event. If a match is abandoned or incomplete, dk999's decision is final.

Live Casino & Slots

The results of live casino games and slot games are determined by the software of the relevant game provider. dk999 works with trusted providers to ensure fair play.

7. Prohibited Activities

The following activities are strictly prohibited on the dk999 platform. Violating these rules may result in immediate account closure and forfeiture of balance.

Opening or operating multiple accounts.
Abusing bonuses or promotions, such as attempting to artificially fulfil wagering requirements.
Using any software, bots, scripts, or automation tools to influence the gaming or betting process.
Colluding with other users to gain an unfair advantage.
Any form of money laundering or use of illegal funds.
Deliberately exploiting any error or vulnerability in the platform to gain an unfair advantage.
Conducting transactions using a third party's account.
Providing false or fraudulent information.

8. Privacy & Security

dk999 places the highest importance on protecting your personal information. All transactions are secured with SSL encryption technology.

For detailed information on how your personal data is collected, used, and stored, please see our Privacy Policy. The Privacy Policy is an integral part of these terms.

Data Use

Your information is used to provide services, manage your account, and prevent fraud.
dk999 never sells your information to third parties.
Information may be disclosed where required to fulfil legal obligations.

9. Account Suspension & Closure

dk999 reserves the right to suspend or permanently close an account without prior notice in the following circumstances:

In the event of a breach of these terms and conditions.
If fraud or suspicious activity is detected.
If age or identity verification fails.
If money laundering or illegal activity is suspected.
If the user themselves requests account closure.

Voluntary Account Closure

You may contact dk999 support at any time to request account closure. You will be given the opportunity to withdraw all valid balances before the account is closed, unless an investigation is ongoing.

To learn about the self-exclusion option as part of responsible gaming, please read our Responsible Gaming Policy.

10. Limitation of Liability

dk999 accepts no liability in the following circumstances:

Losses caused by technical issues, server downtime, or internet disconnection.
Financial losses caused by user negligence or intentional error.
Issues caused by service disruptions from third-party payment providers (bKash, Nagad, Rocket, Upay).
Losses arising from a user's login credentials being accessed by another person.
Losses arising from an account being closed due to a breach of law or these terms.

dk999 makes every effort to operate a safe and reliable platform, however the inherent uncertainties of internet-based services mean that completely uninterrupted service cannot be guaranteed.

11. Changes to Terms

dk999 reserves the right to modify these terms and conditions at any time. For significant changes, we will endeavour to notify you through your registered contact details.

Continued use of the dk999 platform after updated terms are published will be taken as your agreement to the new terms. It is therefore recommended that you visit this page regularly.

If the updated terms are not acceptable to you, stop using the dk999 platform and contact support to request account closure.

12. Contact & Dispute Resolution

If you have any questions or complaints about these terms and conditions or dk999's services, please contact our support team. We provide assistance 24/7 in Bengali and English.

Contact Support

Via live chat: Live chat is available directly on the dk999 platform.
By email: [email protected]

Dispute Resolution Process

If you have a dispute regarding your account or a transaction, please inform our support team first. We will review the matter fairly and try to resolve it as quickly as possible.

If you are not satisfied with the support team's decision, you have the option to escalate your complaint to higher management. dk999 is committed to resolving all disputes with professionalism and transparency.

To learn more about using the dk999 platform, visit our FAQ page or read About Us.